hiring moving company
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How do you find movers who can be trusted with your family’s treasured possessions? The moving industry average for customer satisfaction is around 85%, with top companies exceeding 90%. Look for cheap moving companies that are well-established and have offices all over the U.S. Check out the statistics regarding the number of satisfied customers they have served, and find out how many shipments they move each year. Thoroughly investigating the moving company’s history and years in business is also beneficial.

To begin your journey in selecting a reliable moving company, it’s crucial to understand the landscape of moving services. Beyond just looking for well-established companies with a wide presence, consider delving into industry trends and average costs associated with moving. This will give you a benchmark to compare different companies. Additionally, explore the different types of moving services offered, such as local, long-distance, and international moves, and understand which type aligns with your needs. For interstate moving, it’s vital to check whether the company has experience in navigating different state regulations and long-distance logistics. This foundational knowledge sets the stage for a more informed decision-making process.

Understanding Moving Company Policies

When you’re in the process of selecting a moving company, it’s not just about finding a service provider; it’s about understanding the policies that will govern your move. This understanding is crucial because it directly impacts your experience and the safety of your belongings. Let’s delve into the intricacies of moving company policies, shedding light on common pitfalls and how they affect customers.

It’s essential to recognize that moving companies often have varied policies regarding liability and damage claims. Approximately 20% of all moves result in some form of insurance claim due to loss or damage. While some offer comprehensive coverage, others might provide minimal protection, leaving you vulnerable in case of damage or loss. For instance, a company might limit its liability to a certain dollar amount per pound of cargo, which could be significantly less than the actual value of your items. This disparity in policies necessitates a thorough examination and comparison. Ask detailed questions about their liability coverage and understand the process of filing a claim. This knowledge not only prepares you for potential issues but also helps in making an informed decision about which company aligns best with your needs.

Another critical aspect is the cancellation and rescheduling policy. Life is unpredictable and sometimes plans change. Some movers might offer flexible rescheduling at no extra cost, while others could charge hefty fees for any changes made after a certain period. Understanding these terms upfront can save you from unexpected expenses and stress. It’s also wise to inquire about any potential additional fees that might not be immediately apparent. For example, some companies charge extra for moving items up and down stairs, long carry distances, or if the parking situation at your new home complicates the unloading process. Being aware of these potential costs upfront can prevent surprises on a moving day.

Lastly, delve into the company’s policy on handling disputes or complaints. A reputable mover will have a clear, fair process for resolving issues, reflecting their commitment to customer satisfaction. This aspect is often overlooked but is crucial in ensuring a smooth, stress-free move. Understanding how a company handles challenges not only gives you peace of mind but also provides insight into its customer service ethos.

Step-by-Step Guide to Selecting Trustworthy and Reputable

Research and Shortlist

Start by researching moving companies online. Look for those with strong customer reviews and a solid reputation. Pay attention to comments about their punctuality, care in handling belongings, and professionalism. This initial research helps you create a shortlist of potential movers. Remember, a company’s online presence can be telling – a well-maintained website with clear information reflects professionalism.

Verify Credentials and Compliance

Once you have your shortlist, it’s time to dig deeper. Check each company’s credentials. Are they licensed and insured? A quick check on the U.S. Department of Transportation’s website using their DOT number can confirm their legitimacy. Also, consider their standing with the Better Business Bureau. This step is crucial – it separates reputable companies from those that might be risky to engage with.

Personal Interaction and Estimates

Now, interact with these companies personally. Call them or, if possible, visit their office. This interaction gives you a sense of their customer service and professionalism. Ask for an in-home estimate. Reputable companies usually offer this without charge. During the estimate, they should be thorough, taking note of everything that needs moving. This is also the time to ask about any additional fees, like charges for moving large items or accessing difficult locations. When discussing your move with a company, inquire specifically about their professional movers’ training and experience, particularly for delicate or high-value items. Transparency here is key – you don’t want any surprises later.

Compare and Decide

With all the information in hand, compare your options. Don’t just look at the price – consider their reputation, the services offered, and your interaction with them. Trust your instincts. If a company feels right and ticks all the boxes in terms of reliability, professionalism, and transparency, they are likely a safe bet.

Finalize and Schedule

Once you’ve made your choice, get everything in writing. This includes the estimate, any additional fees, and details about insurance coverage. Schedule your move, and make sure you have a contact person for any questions or concerns as the moving day approaches.

Ask for Referrals

Asking recently relocated friends and family members for suggestions is the first thing to do while looking for movers. Their first-hand accounts, often more insightful than online reviews, can kick-start your search for reputable movers

Expanding on personal referrals, consider reaching out to local real estate agents or housing professionals. These individuals often have a network of trusted moving companies due to their frequent interactions with clients undergoing relocation. Their recommendations can provide a different perspective, complementing the insights you gather from friends and family. Additionally, inquire about any negative experiences or red flags to watch out for, as this can be just as valuable in narrowing down your choices.

Check Business Licenses

Working with a certified moving company is always advised. Visit the DOT website to verify the accreditation of movers claiming certification. Also, check the Better Business Bureau and other internet listings to discover if a mover is accredited by the American Moving & Storage Association.

All interstate movers are required by the U.S. Department of Transportation to register for a DOT number. In-state movers also need DOT numbers in 38 states. DOT numbers enable the federal or state government to monitor and regulate movers.

A good moving company would also work closely with you and is patient enough to explain everything to you before you sign on the dotted line. Most movers do this in the form of a checklist to determine how many items you have in your home; they may even be able to give you an estimate quote at no cost to you. Considerate moving companies offer various quotes, enabling you to choose the most suitable option.

Rogue movers, deceitful entities masquerading as professional moving companies, exploit families. Typically, a fraudster, posing as a moving company representative, demands upfront payment and then holds the victim’s belongings hostage, claiming additional fees are necessary. Failure to pay may lead these movers to either sell the possessions or abandon them on the street. In extreme cases, these movers disappear with all belongings loaded in their trucks.

Beyond checking for basic certifications, delve into the company’s safety record. This can be done through the Federal Motor Carrier Safety Administration’s (FMCSA) Safety and Fitness Electronic Records (SAFER) System. A company with a clean safety record is more likely to handle your move responsibly. Also, verify if the company has any unresolved complaints filed against them, which can be a red flag.

Communication

You should choose and stay with a moving company that tells you upfront about the cost of moving, plus additional services that you may need. Too often shady and unprofessional movers neglect to tell customers about all the fees upfront so that by the time they are ready to get moved into their new home, the rates suddenly increase. This situation often leads to customers paying more to get their household goods released.

Effective communication goes beyond upfront cost discussions. Inquire about the company’s process for handling unexpected situations, such as delays or damages. Understanding their protocol for resolving issues provides insight into their customer service quality. Also, ask about their policy for providing updates throughout the moving process. Regular communication can significantly reduce the stress of moving, ensuring you are kept informed every step of the way.

Ask The Right Questions

A competent moving company representative will thoroughly address every question regarding your move. Don’t leave the mover’s office until they can show you a copy of the company’s insurance and proof of license as well. If any company would shy away from giving you these two pertinent pieces of information, then you should move on to the next moving company on your list.

Prior to the relocation, ascertain whether the business will handle it independently or will contract out the work to another business. If they won’t be relocating you, you should find another employer. Additionally, you ought to go to their location to confirm that the business is indeed who it claims to be. 

Ensure that the company name is prominently displayed on each of their trucks. It’s wise to learn as much as you can about any rogue movers in advance because many of them will arrive on the day of the move with a magnetic sign fastened to the door of a rental truck.

Getting Quotes

Make sure to seek quotes from several businesses for any help you require. On the day of the move, you can run into a disagreement with a company that wants to charge you extra for work you believed the estimate included because the estimate was vague about the services to be provided and neglected to list the objects to be moved.

Even while it could be appealing to accept the lowest offer you’ve gotten, make sure to carefully review the specifics of your quotes before making a choice. Verify everything that is offered as part of their services, and compare that data to the web research you have done on each business. When it comes down to it, you should select the movers with whom you can talk the easiest and with whom you feel the most comfortable.

Full Service

80% of moves are local, while 20% are interstate, with differing regulations and cost structures. If you need full-service moving companies, make sure that the company provides packing, unpacking, storage service, clean up, and any other services you require. Check into the amount and type of insurance that the moving company has, since that can vary greatly from one company to another, and you want to be sure that your movers have the best, most comprehensive insurance in case any of your belongings are lost or damaged during the move.

If considering a full-service move, inquire about the specific packing materials and techniques used. High-quality materials and experienced packing can significantly reduce the risk of damage. Also, ask if they offer custom crating services for particularly valuable or fragile items. This level of detail in service can be a deciding factor in choosing the right mover.

Read Reviews

Start your investigation online if you don’t have any personal suggestions to draw from. Check reviews on Google, Facebook, and Yelp and look for businesses that have received good feedback. Examine some of the reviews left by previous clients of a business you’ve identified to determine if there are any warning signs.

While reading reviews, pay attention to how companies respond to negative feedback. A professional company’s response to criticism can be very telling of their customer service approach. Look for companies that address issues constructively and show a willingness to resolve problems. This responsiveness indicates a customer-centric approach.

Insurance Coverage

Minimum insurance coverage, which is required by Department of Transportation law, might not be sufficient in all situations. Inspect the moving vans and trucks to be sure that they all have the company logo and are clean and look well-maintained. Keep a record of the mover’s DOT and MC license numbers.

In addition to the basic insurance coverage, check if the moving company offers full value protection. This type of insurance provides more comprehensive coverage for your belongings. It might cost more, but it ensures that in case of damage or loss, you are entitled to the full replacement value of the item, not just its depreciated value.

Your Rights

There is also a law that many customers may not be familiar with, which requires that the movers provide you with a booklet called, “Your Rights and Responsibilities When You Move”. Read it before you move, so you do not have any unanswered questions or concerns, and so you are not surprised by anything regarding your rights if there is a problem with the move or with filing a claim if necessary.

Familiarize yourself with the dispute resolution program that the moving company offers. In case of a disagreement or claim, it’s important to know the process for resolution. This knowledge can be crucial in ensuring a fair and timely settlement should any issues arise during the move.

Inventory

Keep detailed lists of every box and item that you are moving, and take photographs of every antique and other object of particular value to you, to have peace of mind and know that you have done all you can to make your move easier.

When creating an inventory, consider using a video inventory method. This involves recording a video of all items before they are packed, providing a visual record that can be invaluable in case of disputes about the condition of items. Ensure that the moving company also takes inventory, and compare their list with yours for consistency.

The Moving Industry Trends and Changes

In recent years, the moving industry has witnessed significant transformations, reshaping the way families and individuals approach relocation. One emerging trend is the increasing demand for eco-friendly moving solutions. As environmental awareness grows, more consumers are seeking moving companies that use sustainable practices, such as reusable packing materials and fuel-efficient vehicles. This shift not only reflects a collective consciousness toward the planet but also offers a unique selling point for movers who adapt to these green practices.

Another notable change is the integration of technology in the moving process. Digital innovations have streamlined operations, from virtual home surveys replacing in-person estimates to real-time tracking of goods in transit. This technological leap enhances transparency and efficiency, providing customers with a sense of control and reassurance. Moreover, the rise of mobile apps dedicated to moving services allows customers to manage their relocation with just a few taps, offering a blend of convenience and customization.

Lastly, the industry is experiencing a surge in specialized moving services. As people’s needs become more diverse, movers are expanding their offerings to include niche services like pet relocation, senior moving assistance, and even concierge services to handle utilities setup. This diversification not only caters to specific customer needs but also positions moving companies as comprehensive service providers, capable of handling various aspects of a move. This evolution reflects a deeper understanding of customer needs, ensuring a personalized and stress-free moving experience.

Common Mistalek People Make

When it comes to hiring a moving company that is both trustworthy and reputable, there are nuanced mistakes that many overlook. Here are five specific and often missed pitfalls that you should avoid to ensure a successful and stress-free moving experience:

  1. Assuming All Positive Reviews Are Equal: While a slew of positive reviews is encouraging, it’s crucial to discern their authenticity and relevance. Some companies may have excellent reviews for local moves but lack experience in long-distance or specialized relocations. Delve into the specifics of the reviews to ensure they align with your specific moving needs.
  2. Overlooking Long-Term Industry Presence: New companies might offer attractive rates, but they may lack the experience and reliability of established ones. Prioritize companies with a long-standing presence in the industry. This longevity often correlates with consistent quality and reliability, a key factor in ensuring the safety and security of your possessions.
  3. Not Checking for Industry Affiliations and Awards: Accreditation by industry bodies like the American Moving & Storage Association, or recognition through awards, indicates a higher level of credibility and commitment to quality. These affiliations often require adherence to certain standards, offering an additional layer of trustworthiness.
  4. Ignoring the Detail in Liability Coverage Options: Many overlook the intricacies of a moving company’s liability coverage. Don’t settle for basic coverage; understand the differences between full-value protection and released-value protection. The right coverage choice can significantly impact your peace of mind and financial security in the event of loss or damage.
  5. Forgetting to Verify Custom Service Protocols: Custom services like handling antiques, art, or special care for fragile items require specific expertise. Verify that the moving company has experience and protocols for these special services. It’s not just about moving things from point A to point B, but about how they handle your unique items with care and professionalism.

Avoiding these specific mistakes will guide you in selecting a moving company that’s not just reputable on paper, but genuinely trustworthy and capable of catering to your specific moving needs. Remember, the devil is in the details when it comes to choosing the right mover.

Hiring a trustworthy and reputable moving company involves diligent research, keen observation, and an understanding of industry practices. By focusing on precise estimates, verifying licensing and insurance, and recognizing the signs of credible and customer-focused movers, you can ensure a smooth and stress-free moving experience. Remember, the right moving company not only provides a service but also peace of mind, securing your possessions and your comfort throughout the relocation process.

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Written by Margarita Hakobyan
Margarita Hakobyan is the founder and CEO of MoversCorp.com. She has published more than 300 articles about moving, storage, and home organizing, making her a moving specialist since she began writing about the moving industry in 2005. Follow her on LinkedIn and Twitter.